View a list of transactions in Google Analytics made when served by operator using Zopim (Zendesk Live Chat)

Sometimes you want to see the actual transactions in Google Analytics made during a session where the customer was served by a live chat operator (in this case Zopim – now called Zendesk live Chat).

To create a segment for each person called “Zopim – Served by “:

  • Create a new segment
  • Set conditions to include all sessions where Event Label =

Go to the “Conversions > Ecommerce > Transactions” report

Apply the above segment.

Set the date range (eg. last 30-days).

Google analytics transactions served by operators report

Sneak Peek: Mailchimp ABANDONED_CART merge tags for custom HTML email


For example, you can display a list of items in the cart:

<a href="*|CART:URL|*">
<img src="*|PRODUCT:IMAGE_URL|*" />

Or create a button:

<a href="*|CART:URL|*">Complete your order</a>

Google Analytics Exclude URL Query Parameters

A list of url query parameters to exclude from Google Analytics for various e-commerce apps


  • q
  • bis_id
  • checkout_url
  • variant
  • contact_posted
  • cache
  • preview_key

Shopify app “Back in Stock Alerts”

  • bis_id


  • siteID
  • SiteID
  • SID
  • sid
  • ___SID
  • cat
  • limit
  • sort_by


  • u
  • id
  • e
  • mc_id
  • mcid
  • goal

Track Social Media in Google Analytics

Create Google Analytics campaigns for each of your social networks.

Tag your URL with the following campaign variables for Google to track:

  • utm_campaign – name of campaign
  • utm_medium – the type of distribution (e.g. social, email, media)
  • utm_source – the place where you put this link (e.g. facebook, “name of email list”)

For example, when you post a link to your blog:

  • utm_campaign=name-of-campaign-or-blog-post-or-category
  • utm_medium=social
  • utm_source=facebook

Use the Google URL Builder to create links

And then create a link using your URL shortener like

Post the link

Segment your reports for these campaigns

Create an advanced segment titled “Campaign Name”

“Filter Visits” by “Traffic Sources > Campaign” includes “Campaign Name”

“Test”, “preview” and “save” the advanced segment.

Advanced Segment in Google Analytics filter settings for Traffic Sources - Campaigns

View Reports

Now you can view any report to see how these users performed on your site, or where they came from. For example:

Go to the “Traffic Sources > Sources > All Traffic” report and view where your traffic comes from:

Google Analytics Traffic Sources for a Campaign Segment

Compare Mobile, Tablet and Non-Mobile Traffic using Google Analytics

Create advanced segments

First, create a new segment for mobile not including tablets. The settings for this segment:

  • Name: ‘Mobile – no tablets’
  • Include: ‘Mobile (Including Tablet)’ containing ‘Yes’ AND
  • Exclude: ‘Screen Resolution’ Matching RegExp (1\d|[7-9])\d\d+x.*

Second, create a new segment for non-mobile traffic. The settings for this segment:

  • Name: ‘Non-mobile traffic’
  • Include: ‘Mobile (Including Tablet)’ containing ‘No’

Note the standard segment called “Tablet traffic” supplied by Google already. We’ll use it later.

Generate the Mobile v Non-Mobile Comparison E-commerce Report

Do the following steps to see an overview of Mobile v Non-Mobile Comparison E-commerce Report:

  • Go to Mobile > Overview
  • Change calendar to desired range. Try to include whole months only (e.g. Jun 1 – 31 May)
  • Change advanced segments to include:
    • Tablet traffic
    • Mobile – no tablets
    • Non-mobile traffic
  • Click “E-commerce” link in Explorer tab at the top of the page
  • Then click “Month” to change the graph to a line showing monthly trends
  • Then click “Visits vs Average Value” in the filters at the top of the graph

This is what it should look like now:

Mobile versus Non-mobile Advanced Segments E-commerce Report

Important metrics to analyse

Visitors: what percentage is from mobile devices?

E-commerce: are people buying on mobile and is the site working?

  • Conversion rate tells you if the site is working for different device types.
  • Average sale helps to explain purchasing behaviour
  • Go to Conversions > E-commerce > Product Performance to see if any products standout as mobile popular!

Other goals: Are mobile visitors signing up to newsletters or hitting other goals you have setup?

The success of e-commerce and other goals on mobile means that marketing campaigns that can be tailored to mobile users will be beneficial. For further analysis:

Keywords: is there a noticeable difference in search terms that people use on mobile devices
  • Go to Traffic sources > Sources > Search > Organic and compare the top 10, 25 and 50 keywords to see if there is a noticable difference

Bounce rate: is there a big difference between desktop and mobile visitors?

  • Go to Traffic Sources > Overview report
  • Look at the bounce rate to see if there are significant differences.

Traffic Sources: is there a difference between desktop and mobile traffic sources?

  • Go to Traffic Sources > Sources > All Traffic
  • Change the primary dimension to ‘Medium’
  • ‘Medium’ is the term for the highest level traffic types: direct traffic (here classified as “(none)”), organic and paid search, referral traffic, and any campaigns you’ve set up. You can see any discrepancies between mobile and desktop for the different traffic sources, and find out if you should be focusing on a particular traffic source with your mobile strategy.

Site Speed: Is your site ok and which regions are using mobile?

  • Go to Content > Site Speed > Overview
  • Scroll down and click “Country/Territory
  • Scroll down further and click “See full report” to compare site speed and mobile usage regionally


5 ways to create a marketing calendar

Feature Google Spreadsheet Google Calendars Basecamp Salesforce Your Blog
Easy to share Yes Yes Yes Yes Yes
User level permissions Limited Limited Yes Yes Yes
Calendar integration   iCal only iCal only Yes iCal only
Collaboration/Messaging Yes   Yes Yes Yes
Brandable     Limited Yes Yes
Easy to learn and setup Yes Yes Moderate No Yes
Scalable     Yes Yes Yes
Supported     Yes Yes Yes
API for Integration with Website /Mailchimp     Yes (but I don’t know if there is any reason to) Yes (with custom work) Yes
Cost Free Free Low $20-150/mth High $125/usr/mth Low
Example Example Website Website Website Website